Detailed visitor info

See additional info about your customers while chatting with them

See detailed info about your customers while chatting (name, email or your individual data). Detailed visitor info is automatically shown in Smartsupp if you use our integrations (plugins) for Prestashop, Wordpress or other platforms. In other case you can use following API to link your customer data.


Visitor’s name and email address

Show visitor’s name and email in Smartsupp. It’s displayed in visitor info panel while chatting, also in visitor list, history etc.

customer info

  smartsupp('name', 'John Doe');
  smartsupp('email', '');

Custom visitor info

Show custom visitor info in Smartsupp based on your needs. This info is shown in Customer info box in the visitor info panel while chatting. You can link any data you want, e.g. your internal customer ID, customer’s spending or customer’s last order ID.

  smartsupp('variables', {
    userId: {
      label: 'User ID ',
      value: 123
    role: {
      label: 'Customer status',
      value: 'VIP'
    orderedPrice: {
      label: 'Customer spending',
      value: '100 EUR'