Visitor groups

Advanced chat routing for large support teams

Set up groups to route visitors from different pages or domains to specific group of agents. Useful if you have multiple support teams, e.g. to service different languages, brands or customer needs (sales vs tech support).

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Available in Pro package only.

group

You can set visitor’s group.

<script>
  smartsupp('group', 'GROUP_ID');
</script>
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